PRIVACY POLICY

Last updated August 11, 2026

This privacy notice for StorySense AI, LLC ("StorySense," "we," "us," or "our") describes how and why we collect, store, use, and share ("process") information when you use our services (the "Services"), including when you:

Visit our website at https://storysense.ai
Download and use the StorySense desktop application, or our NLE extensions
Engage with us in other ways, including sales, support, marketing, or events

Our Services are operated from and primarily hosted in the United States. If you access the Services from outside the United States, your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your country.

Questions or concerns? Reading this notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use the Services. If you have questions, contact us at support@storysense.ai.

SUMMARY OF KEY POINTS

What information do we process? Account details you give us, limited technical information from the app, and — most importantly — the video, audio, and documents you upload, along with the transcripts and analysis we generate from them. We call this Customer Content.

Do we process sensitive information? We store your account credentials, and the descriptions our visual analysis generates may occasionally include characteristics that are treated as sensitive under applicable law. Section 5 explains this.

Do we sell your information? No. We do not sell personal information or share it for cross-context behavioral advertising. We do not use Customer Content for advertising.

Do we use your footage to train AI models? No. We do not use Customer Content to train or fine-tune AI models, and we use third-party AI providers under terms or configurations that restrict Customer Content from being used to train theirs.

Who do we share information with? Service providers that store, transcribe, analyze, index, and bill for the Services. The categories are described in Section 3.

How long do we keep it? For as long as your account is active, or until you ask us to delete it. We do not automatically delete Customer Content after a set period.

What are your rights? Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information. Email support@storysense.ai to exercise them.

What information do we collect?
How do we process your information?
When and with whom do we share your personal information?
Do we use cookies and other tracking technologies?
Do we offer artificial intelligence-based products?
People who appear in your footage
How long do we keep your information?
How do we keep your information safe?
Do we collect information from minors?
What are your privacy rights?
Controls for Do-Not-Track features
Do United States residents have specific privacy rights?
Do we make updates to this notice?
How can you contact us about this notice?
How can you review, update, or delete the data we collect from you?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect the information you give us when you create an account and use the Services, and the content you upload.

Account information. When you register, we collect:

Name
Email address
Account authentication credentials
Company or organization name, and job title, where you provide them
Contact preferences

Billing information. If you purchase a subscription or credits, our payment processor, Stripe, collects and stores your payment card details. We do not collect or store payment card numbers. We receive from Stripe information needed to manage billing and subscriptions, such as billing status, plan information, transaction and payment-method information, and the card brand and last four digits.

Customer Content. This is the core of what we process: the video, audio, images, and documents you upload, together with the transcripts, analysis, search indexes, and other material we generate from them.

Information collected automatically

In Short: We collect limited technical information needed to operate and secure the Services.

Log and usage data. Service-related diagnostic and usage information our servers record automatically, including IP address, application version, timestamps, features used, processing job status, and error reports.
Device data. Information about the computer you use to access the Services, such as operating system, hardware model, and system configuration.

Editing project information. When you use one of our NLE extensions, we may collect project and media metadata, such as project structure, clip information, media references, and file paths, as necessary to connect your editing project with StorySense and provide the Services.

We do not collect precise geolocation data.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to run the Services, support you, secure the platform, take payment, and improve the product.

To provide the Services. To transcribe your media, analyze it, index it so it is searchable, and let you build and export stories, sequences, and reels.
To create and manage your account. Registration, authentication, and account maintenance.
To process payments. To bill you, manage your subscription and credits, and handle billing disputes.
To provide support. To respond to your questions and resolve problems with the Services.
To send administrative messages. Service notices, changes to our terms or policies, and security alerts.
To secure the Services. To monitor for fraud, abuse, and misuse, and to investigate incidents.
To improve the Services. To understand how features are used, diagnose failures, and improve quality and performance.
To comply with legal obligations. To respond to lawful requests and to establish, exercise, or defend legal claims.
To send marketing communications, where you have not opted out. You can unsubscribe at any time using the link in any marketing email.

We do not use your information for targeted advertising, and we do not use it to make automated decisions that produce legal or similarly significant effects about you.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We disclose information to service providers who help us run the Services. We do not sell personal information or share it for cross-context behavioral advertising.

We do not sell personal information, and we do not share it for cross-context behavioral advertising. We disclose information to service providers and vendors under contractual terms governing their use and protection of that information. Where they act as our processors or service providers, they process personal information on our behalf and subject to those contractual restrictions.

Category of provider	What they receive	Purpose
Cloud hosting and storage	Customer Content, account data	Running the Services and storing your media
Transcription	Audio from your media	Converting speech to text and separating speakers
AI analysis and generation	Video, images, and text from your media	Describing, structuring, and generating content
Search and indexing	Transcript and analysis text	Making your material searchable
Database and authentication	Account data, transcripts, analysis	Accounts, sign-in, and project data
Payment processing	Name, email, payment card details	Billing and subscription management
Transactional and marketing email	Name, email address	Service, account, and marketing messages
Product analytics and error monitoring	Usage events, error reports, device and account identifiers	Understanding how the Services are used and diagnosing faults
Stock media search	Search terms you enter	Returning stock footage and image results

Where you use the stock-media search feature, the search term you type is sent to a third-party stock media provider in order to return results. No Customer Content is sent to that provider. A search term may contain personal information if you enter it.

We may also disclose information:

In a business transfer. In connection with a merger, financing, acquisition, or sale of all or part of our business.
For legal reasons. Where required by law, or where we believe disclosure is necessary to comply with legal process, protect our rights, or protect the safety of any person.

Our infrastructure is configured to store and process information in the United States. Some providers operate globally distributed infrastructure and may process information elsewhere under contractual data protection commitments.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We use product analytics to understand how the Services are used. We do not use advertising or cross-site tracking.

We do not use advertising cookies, retargeting tags, or social media tracking pixels, and we do not engage in cross-context behavioral advertising.

The StorySense application stores an authentication token on your device so that you stay signed in. This is necessary for the Services to function and is not used for advertising.

Product analytics and error monitoring. The StorySense application uses product analytics and error-monitoring tools to record how features are used and to capture crash and error reports. This tells us which parts of the Services are used and where they fail. It is not used for advertising, and it is not shared for advertising purposes.

5. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

In Short: Yes. AI is central to the Services. We do not use Customer Content to train or fine-tune AI models.

The Services use artificial intelligence to transcribe your media, describe what appears in it, make it searchable, and help you assemble stories from it. We provide these features using the categories of third-party service providers described in Section 3.

The descriptions this analysis produces may include visible or apparent characteristics of people who appear in your footage, and may therefore occasionally include characteristics that are treated as sensitive personal information under applicable law. These descriptions are generated automatically and may be inaccurate. They are not used to identify anyone or to make decisions about anyone.

Training

We do not use Customer Content to train or fine-tune AI models. We use third-party AI and machine-learning providers to process Customer Content in order to provide the Services. We use those providers under terms or configurations that restrict Customer Content from being used to train theirs. Provider retention periods vary by provider, service, and configuration.

Human review. Authorized StorySense personnel and contractors may review Customer Content where reasonably necessary for quality assurance, troubleshooting, security, reliability, and improvement of the Services, including diagnosing faults and investigating support requests. Access is limited to those with a business need and who are subject to confidentiality obligations. Customer Content is not sold, shared for advertising, or used to train or fine-tune AI models. If your agreement with us places additional restrictions on access to Customer Content, that agreement governs.

6. PEOPLE WHO APPEAR IN YOUR FOOTAGE

In Short: Your footage contains other people. You are responsible for having the right to upload it. We process it to provide, support, and improve the Services, as described in Section 5.

Our role. In respect of these individuals, we act on your behalf. We process their images, voices, and words in order to provide the Services to you, and — as described in Section 5 — we may review Customer Content for quality assurance, troubleshooting, security, reliability, and improvement of the Services. Where your agreement with us restricts that further, the agreement governs. Beyond that, we do not sell their information, we do not use biometric information to determine a person's real-world identity, we do not use their information to build profiles for advertising, eligibility decisions, or other unrelated purposes, and we do not use it to market to them or to anyone else.

Your responsibility. You are responsible for having all rights, permissions, consents, releases, and other authorizations required by applicable law in order to upload Customer Content to the Services and have it processed as described in this notice. This includes, where applicable, rights relating to appearance, voice, privacy, publicity, biometric information, and copyright, rights in any underlying material, and any additional requirements that apply to footage involving minors.

We do not determine whether your use of particular Customer Content requires any such consent or authorization, and we do not review or validate the rights associated with material you upload.

If you appear in someone's footage. If you believe media containing you has been uploaded to the Services and you wish to make a request about it, contact us at support@storysense.ai. Because the customer who uploaded the media controls it, we will generally refer your request to that customer and support them in responding.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: For as long as your account is active, or until you ask us to delete it.

We retain your account information and Customer Content for as long as your account remains active. We do not automatically delete Customer Content after a fixed period. Content stays available to you until you or we delete it.

You may ask us to delete your account or specific content at any time — see Section 15. When you do, we will delete or de-identify the relevant information, except where we are required to retain it for legal, tax, accounting, or security reasons.

Where deletion is not immediately possible because information is held in backup archives, we will isolate it from further processing and delete it when those backups are overwritten in the ordinary course.

Our service providers retain Customer Content for their own operational periods, which vary by provider, service, and configuration.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We use reasonable technical and organizational safeguards, but no system is perfectly secure.

Customer Content and account data are protected using encryption in transit and at rest, together with access controls, authenticated storage, and contractual protections with our service providers.

However, no transmission over the internet and no storage system can be guaranteed completely secure, and we cannot promise that unauthorized third parties will never defeat our safeguards.

9. DO WE COLLECT INFORMATION FROM MINORS?

In Short: The Services are for adults. We do not knowingly create accounts for anyone under 18.

The Services are intended for users aged 18 and over. We do not knowingly permit individuals under 18 to create accounts for or use the Services as account holders, and we do not market the Services to them. If we learn that we have created an account for someone under 18, we will deactivate it and delete the associated information.

This applies to users of the Services. Media uploaded by our customers may contain minors. As set out in Section 6, the customer who uploads that media is responsible for holding the necessary consents and releases, including from a parent or guardian where required.

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You can review, change, or delete your account at any time, and you may have additional rights depending on where you live.

Reviewing and updating your account. You can review and update your account information from within the application at any time.

Withdrawing consent. Where we rely on your consent to process information, you may withdraw it at any time by contacting us. This does not affect processing carried out before you withdrew it.

Opting out of marketing. You can unsubscribe from marketing emails using the link in any such email, or by contacting us. We will still send you service messages necessary to administer your account.

Closing your account. You may ask us to close your account and delete your information at any time — see Section 15.

If you have questions about your privacy rights, email support@storysense.ai.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most browsers and some operating systems offer a Do-Not-Track ("DNT") setting. No uniform technology standard for recognizing DNT signals has been finalized, and we do not currently respond to DNT signals. Because we do not track users across third-party websites, there is no cross-site tracking on our Services to disable.

California law requires us to disclose how we respond to DNT signals. As stated above, we do not respond to them at this time. Some browsers send a Global Privacy Control signal. Because we do not sell personal information or share it for cross-context behavioral advertising, there is no opt-out for us to apply.

12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, as well as other privacy rights.

If an applicable United States state privacy law applies to our processing of your personal information, you may have certain rights, which may include rights to access, correct, delete, or obtain a copy of your personal information, and certain rights concerning sensitive personal information. The rights available to you, and the time within which we must respond, depend on the law of your state.

Categories of personal information we collect

We have collected the following categories of personal information within the last twelve months:

Category	Examples	Collected
A. Identifiers	Name, email address, account name, IP address, unique identifiers	YES
B. Personal information under the California Customer Records statute	Name, contact information, employer, job title	YES
C. Protected classification characteristics	Not collected directly. Such characteristics may be present in Customer Content uploaded by customers, or in machine-generated descriptions of that content, as described in Section 5	YES
D. Commercial information	Subscription and purchase history, billing status, credit balance	YES
E. Biometric information	Faceprints, voiceprints, or other biometric identifiers	NO
F. Internet or other network activity	Feature usage, error reports, session and diagnostic data within our own Services	YES
G. Geolocation data	Precise location of your device	NO
H. Audio, electronic, visual, or similar information	The video, audio, and images you upload, and transcripts and analysis derived from them	YES
I. Professional or employment-related information	Job title and business contact details	YES
J. Education information	Student records and directory information	NO
K. Inferences drawn from personal information	Descriptions, topics, themes, and story structures our AI derives from Customer Content	YES
L. Sensitive personal information	Account credentials. Other sensitive information may be present in Customer Content uploaded by customers, or in descriptions derived from it	YES

We collect this information from you directly, automatically through your use of the Services, and — in the case of billing status — from our payment processor.

Customer Content processed on behalf of customers. Where personal information is contained in Customer Content that we process on behalf of a customer, that customer controls the content and is responsible for responding to privacy requests concerning it. If we receive such a request directly, we may direct the requester to the relevant customer, and we will assist that customer as required by applicable law and by our agreement with them.

Sensitive personal information. We process sensitive personal information as necessary to provide, support, and improve the Services, as described in Section 5 — including keeping your account secure and making the people and moments in your footage findable. We do not use sensitive personal information for advertising, eligibility decisions, or unrelated profiling. Where state law provides a right to limit the use of sensitive personal information, you may exercise it by contacting us.

Retention. We retain each category for the period described in Section 7.

Sale or sharing of personal information

We have not sold or shared personal information in the preceding twelve months, and we do not do so. We do not disclose personal information for cross-context behavioral advertising, and we do not sell the personal information of consumers we know to be under 16.

Disclosure for business purposes

We have disclosed categories A, B, C, D, F, H, I, K, and L to the service providers described in Section 3, for the business purposes described in Section 2.

Your rights

Depending on your state of residence, you may have the right to:

Know whether we are processing your personal information, and access it
Correct inaccuracies in your personal information
Request deletion of your personal information
Obtain a copy of the personal information you previously provided to us
Limit the use and disclosure of sensitive personal information
Not be discriminated against for exercising these rights

We do not process personal information for targeted advertising, sale, or profiling that produces legal or similarly significant effects, so there is nothing for you to opt out of in those respects.

How to exercise your rights

Email support@storysense.ai. We will verify your identity before acting on a request, usually by confirming that you control the email address associated with your account. We respond to verified requests within the period required by applicable law.

If we decline your request, we will explain why. Where applicable law provides a right of appeal, you may appeal by replying to our response.

Authorized agents. You may use an authorized agent to make a request. We will require proof of the agent's authority and may still verify your identity directly.

13. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary.

We may update this privacy notice from time to time. The updated version will be shown by a revised "Last updated" date at the top. If we make material changes, we will notify you by posting a prominent notice or by contacting you directly. We encourage you to review this notice periodically.

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

Your use of the Services is also governed by our Terms of Service, which are available in the application and at storysense.ai.

If you have questions or comments about this notice, contact us at:

StorySense AI, LLC 8735 Dunwoody Place, Ste R Atlanta, GA 30350 United States support@storysense.ai

15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You may request access to the personal information we hold about you, ask us to correct it, ask for a copy of it, or ask us to delete it.

To make a request, email support@storysense.ai with the subject line "Privacy Request" and tell us what you would like us to do. We will verify your identity before acting, and will respond within the period required by applicable law.

If you ask us to delete your account, we will delete your account information and, where applicable, Customer Content that you control. Where an account belongs to an organization, or where Customer Content is controlled by a customer other than you, that customer's instructions govern. This is subject to any retention required for legal, tax, accounting, or security reasons, and to the backup provisions described in Section 7.